Children's Services Administration Officer


The Infants’ Home Child and Family Services is a leading provider of high quality early childhood education and care, allied health and early intervention services for children and families. For almost 150 years the key focus of our work has been supporting families and children experiencing hardship or vulnerabilities to make a more positive future. As one of Australia’s most established charitable organisations, The Infants’ Home is embarking on an exciting new phase as we head towards our 150th year in 2024. We are now seeking a Children’s Services Administration Officer to join the team. 

About the role

The Children’s Services Administration Officer is responsible for supporting The Infants’ Home to operate efficiently and effectively through administration and reception duties, project assistance, and customer service. This role includes an Executive Support function and an opportunity to undertake a diverse range of daily tasks and responsibilities. As the first person met by families and visitors to The Infants’ Home, this role represents the organisation in a professional, helpful and welcoming manner. We may consider part-time or a job share for the right candidate(s).

This position is based in Ashfield NSW.

Essential Criteria

The successful candidate will be an engaging customer service and administration professional with a commitment to working in a for-purpose organisation, and an ability to work with stakeholders from diverse backgrounds. In addition, the successful candidate must be able to demonstrate:

  • Three or more years’ experience in a customer service or administration role
  • Proven ability to build and maintain collaborative relationships with diverse stakeholders
  • Strong communication skills, both oral and written
  • Ability to solve problems in a timely manner
  • Experience with or an ability to quickly acquire knowledge of switchboard and phone systems
  • Intermediate to advanced IT literacy, with an ability to engage with a range of digital tools
  • Ability to work autonomously and as part of a collaborative team
  • Excellent organisational, administrative and time-management skills with a strong attention to detail
  • A valid NSW Working with Children Check
  • Up-to-date vaccination against COVID-19, unless medically exempted


  • Experience working with volunteers, contractors and suppliers
  • Experience in Early Childhood Education and Care sector

What we offer

  • Salary Packaging up to $15,900 (with Novated Leasing as an additional option)
  • Employee Assistance Program (EAP)
  • Ongoing career development and mentorship
  • Dynamic, supportive team environment
  • Access to learning and professional development opportunities
  • Competitive above award salary


Please send your resume and a covering letter outlining your suitability for the role to If you have any questions about the role, please call Simon Zhu, Human Resources Officer, on (02) 8719 5018. 

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